ServiceNow Says Windsurf Gave Its Engineers a 10% Productivity Boost

In this episode of The New Stack Agents, ServiceNow CTO and co-founder Pat Casey discusses why the company runs 90% of its workloads—including AI infrastructure—on its own physical servers rather than the public cloud. ServiceNow maintains GPU hubs across global data centers, enabling efficient, low-latency AI operations. Casey downplays the complexity of running AI models on-prem, noting their team’s strong Kubernetes and Triton expertise.