Kate Tulp: Service expert on Kiwis spending nearly 20 million hours waiting for customer services in 2022
The Mike Hosking Breakfast - A podcast by Newstalk ZB - Wednesdays
In 2022, Kiwis spent almost 20 million hours waiting for customer services. With 19.7 million people contacting customer services, that equates to an average of just under 8 hours per person, with many saying that in itself is something to complain about. ServiceNow NZ Country Manager Kate Tulp joined Mike Hosking. LISTEN ABOVESee omnystudio.com/listener for privacy information.
