Greg Foran: Air NZ CEO talks successful financial results, improving efficiency and getting process right by Christmas

Air New Zealand is promising customers it will get its processes right by Christmas.  After a successful financial year the airline is looking to improve in other areas, including making the process of flying more efficient for passengers.  CEO Greg Foran told Mike Hosking baggage collection and connecting flight delays can be up two hours - and this isn't good enough.  Foran says he's committing to customers, on behalf of the company, that they'll get this right for Christmas.   He says the main challenges have been building staff experience after employing lots of new people.  LISTEN ABOVE  See omnystudio.com/listener for privacy information.