Designing Trustworthy Voice Assistants

The Future is Spoken presents Elaine Lee as this week's guest. Elaine Lee is a designer specializing in artificial intelligence and machine learning, with a focus on ethical AI. She's currently a Principal Product Designer at Twilio on the AI team, and previously led the design of eBay's AI-powered shopping assistant on Facebook Messenger and Google Assistant.Starting with their own experiences, they end up discussing the building a trustworthy voice assistantTune in Now!Conversation Highlights:[00:01:32]: Elaine’s journey from Psychology to Product Design[00:02:37]: Elaine’s experience building conversational bots with EBay[00:05:20]: Twilio AutoPilot PlatformAutopilot is a developer centric tool to create conversational AI bots for various text and voice based platforms, [00:08:17] Tips for building Natural Language System [00:10:56] Differences designing for chatbot vs Voicebots[00:18:19] Best practices for building trust with voice assistants and conversational AI bots[00:23:52] Disambiguations strategies to build trust [00:32:22] Expectations setting for building trust [00:41:54] Elaine’s advice for aspiring conversation and VUI designers Learn more about Elaine at●      LinkedInIf you enjoyed this episode of The Future is Spoken Podcast, then make sure to subscribe to our podcast.Follow Shyamala Prayaga at @sprayaga This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit shyamalaprayaga.substack.com