The Human Advantage Ep.17 - Building trust through communication - Lieutenant Colonel Liz Kagoda

In this episode Captain Ash Bhardwaj speaks to Lieutenant Colonel Liz Kagoda of the Queen Alexandra Royal Army Nursing Corps. Lt Col Kagoda trained and qualified as an emergency nurse in the National Health Service, prior to commissioning in 2005 and has since worked at roles 1-4 across the medical support spectrum. She has delivered everything from immediate life-saving measures in the field, through to long term care at military hospitals back in the UK, as well as deploying twice on Op TELIC in Iraq and three times on Op HERRICK in Afghanistan. Her experience spans from roles such as team leader to officer in charge of the emergency department. She was promoted to Lieutenant Colonel in 2020, and has since focused on governance and assurance for both firm-based and deploying unit personnel. She is currently SO1 Clinical Operations at 2 Medical Brigade, in Yorkshire. This episode outlines how individuals switch between leadership and followership dependent on context, and how leaders require trust and communication to occasionally step back and allow their teams to deliver a task.