#3 - Kristen Swanson: How To Build Better Experiences By Planning Backwards
The Backwards Podcast - A podcast by A.J. Juliani
Categories:
We chat with Kristen Swanson about the work she is doing at Slack as the Chief of Staff for Customer Experience, and how her years of developing curriculum, helping to start Edcamp, and teaching led her to use a backwards approach in all kinds of areas.
