Sumantra Sarkar, Binghamton University – Using AI to Enhance Flexibility and Efficiency of Customer Service Centers
The Academic Minute - A podcast by The Academic Minute
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Customer service centers can be hit or miss for consumers. Sumantra Sarkar, associate professor at the School of Management at Binghamton University, explores whether A.I. can help. Sumantra Sarkar is a behavioral information systems (IS) researcher who employs both qualitative and quantitative methodologies. He studies IS governance, healthcare IT, managerial decision making and security. Sarkar […]
