Slight Reliability Episode 18 - Interview with Chris Evans

In this episode I have a chat with Chris Evans from incident.io about using incidents to lift the lid on an organisation, how aiming for zero incidents can stall an organisation, how tracking MTTR is unhelpful, and much more.You can find Chris on LinkedIn: https://www.linkedin.com/in/evnsio/Here are the resources Chris mentioned...The practical guide to incident management:http://incident.io/guideThe Field Guide to Understanding Human Error (by Sidney Dekker) https://www.oreilly.com/library/v...