Streamlining Internal Processes

In this short segment of the Revenue Builders Podcast, we revisit the discussion with Shopify's CRO Bobby Morrison. We dive into the transformational "pod structure" they've adopted to align cross-functional teams more closely with customer outcomes. Drawing on lessons from his tenure at Microsoft, Morrison explains how Shopify’s industry-specific pods streamline collaboration across sales, solution engineers, marketing, and customer success—leading to improved speed, accountability, and customer satisfaction. He also reveals how aligning incentives within these pods reduces internal friction and creates scalable, enterprise-grade execution. This episode is packed with strategic insight for CROs, sales leaders, and go-to-market operators aiming to drive operational efficiency and growth. KEY TAKEAWAYS [00:00:28] Shopify’s shift to 16 industry-specific pods was designed to bring cross-functional teams closer to the customer. [00:01:00] Each pod includes sales, solution engineering, launch engineers, and partners all aligned around a single outcome. [00:02:00] At Microsoft, the team spent 70% of their time on internal orchestration, highlighting the inefficiency of siloed roles. [00:03:00] Shopify’s pod structure includes defined primary and secondary roles with centralized responsibility and incentives. [00:03:49] All roles in a pod are measured against the same customer cohort, improving continuity and reducing disruption. [00:04:12] Morrison explains how aligning marketing with outcomes (not just MQLs) is helping Shopify eliminate interdepartmental friction. [00:05:00] Shopify is close to assigning at-risk compensation to marketing teams based on segment performance—creating real ownership. [00:05:49] The pod model drives faster decisions, stronger accountability, and less tug-of-war between siloed departments. QUOTES [00:01:00] "All aligned around a single outcome, which is helping our customers win." [00:02:39] "A sales rep could have as many as 87 different people they're working with internally to hit their objective." [00:03:49] "Now the pods are incentivized off of the same customer cohort." [00:04:59] "We're very close to assigning at-risk targets to our marketing team. [00:05:49] "Less tug-of-war that happens between siloed parts of the organization that have different KPIs." Listen to the full conversation through the link below. https://revenue-builders.simplecast.com/episodes/ai-driven-sales-innovation-with-bobby-morrison Enjoying the podcast? Sign up to receive new episodes straight to your inbox: https://hubs.li/Q02R10xN0 Check out John McMahon’s book here: Amazon Link: https://a.co/d/1K7DDC4 Check out Force Management’s Ascender platform here: https://my.ascender.co/Ascender/