Turning Horses into Unicorns
NBDA: Bicycle Retail Radio - A podcast by National Bicycle Dealers Association
Send us a textThis episode’s guest is Brennan Marquez. Brennan isa 29-year veteran of the industry, with a career that spans many different roles like Technician, Service Writer, Rider Care Rep, Technical Writer, and Store Manager.Over the last 15 years, he was part of the Retailer Education Department of Specialized Bicycle Components (SBCU) where he built the first technician-facing curriculum and coached and trained retailers through the Retail Excellence and Rider-First Retail programs. H...
