Engaging Customers in a Contactless World
NBDA: Bicycle Retail Radio - A podcast by National Bicycle Dealers Association
Send us a text In this episode, Steph Waite from Johnny Velo Bikes in Columbus, OH is back to talk with Heather Mason, former pro-racer and bike shop owner, and current coordinator of Bianchi USA’s women’s ambassador program, this time about how to engage customers in a contactless world. Every customer is important but especially those new customers who may be experiencing an independent bicycle dealer for the first time right now, at a time when we're all working hard. Retailers are struggl...
