How to Create Client Relationships = Bliss, Really! – In Just 7 Minutes with Trish Tagle

Marketing The Invisible - A podcast by Tom Poland

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 Discover how to create client relationships that equal bliss using the “real life, done this before” intuitive style to shaping client relationships that are more effortless, and more collaborative Learn how having the right mindset will help to stop the fear of any client-facing situations through clear concise steps to take to change how you interact with your clients Find out how to start a great client relationship or how to start over and create a great relationship with a pain in the ass client that you inherited Resources/Links: Want to Know What to Say to Clients When They Want More for Free? Make this a less stressful process for yourself and download Trish’ script today: www.TrishTagle.com/clientbliss Summary As a B2B expert in the service-based business, are you tired of being seen as a commodity by your clients? Do you feel like you are in the movie "GROUNDHOG DAY;" having the same conversation with the same client over and over again in the same week, like a loop on replay. Are you someone who waits until the last minute to bring up issues with the client or to talk to the client about the account in general? Does your client constantly try to nickel and dime you or get work for free? Trish Tagle is an established efficiency and client relationship expert who uses frameworks developed from her time in the fashion and digital industries to create thriving environments while humanizing the corporate setting. In this episode, Trish shares how to deal with client-facing situations, how to prevent having anxiety calling them out, and "real life, done this before" intuitive style strategies to shape client relationships that are more effortless, more collaborative, and more likely to help you upsell. Check out these episode highlights: 01:29 - Trish's ideal client: "My ideal client would be in a B2B setting, and they sell services in digital tech and digital advertising." 02:07 - Problem Trish helps solve: "Mainly the problem that I saw is getting over the fear of being in a client-facing situation." 03:10 - Typical symptoms that clients do before reaching out to Trish: "Number one is, first of all, waking up dreading going to work. Number two, it's just if you have to deliver bad news, which we all have to at some point, okay, because that's just the way the world works. And you have to deliver it to your client." 04:27 - Common mistakes that people make before they find Trish’s solution: "They don't fix the solution. They don't figure out that there's a solution." 05:53 - Trish's Valuable Free Action (VFA): "Okay, this is about mindset. Take the client off the pedestal and treat him as a partner." 06:44 - Trish's Valuable Free Resource (VFR): Want to know what to say to clients when they want more for free? Make this a less stressful process for yourself and download Trish’ script today! www.TrishTagle.com/clientbliss 07:17 - Q: Why more for Trish at this time? A: I actually do work in the client relationship space, but more on the stakeholder level, where I help stakeholders or businesses, get clients to stay longer, refer more often and be more open to upsell, but because of the situation we're in right now. Now I'm switching more to speaking to individuals and teaching them about developing better client relationships. Tweetable Takeaways from this Episode: “Take the client off the pedestal and treat him as a partner. So basically, it's an adult relationship.