Listen Up: How to Build Rapport

Ximena Vengoechea listens for a living, as an expert in UX Research for Pinterest, and previously for Twitter and LinkedIn. She is also the author of Listen Like You Mean It: Reclaiming the Lost Art of True Connection. Her book is a practical and immediately-applicable guide to empathy and understanding of your fellow humans through conversation. Ximena and David sit down to discuss the United States’s cultural hangups with listening as purely a means to an end, and how to transform this dyna...