126 | Inclusive workplaces: how to empower and support your deaf colleagues, with Victoria Williams

Navigating the workplace as a deaf individual comes with unique challenges that can often go unnoticed. In this episode of HR Coffee Time, we delve into practical strategies to foster an inclusive and empowering environment for deaf colleagues.Host Fay Wallis is joined by Victoria Williams, founder and CEO of terptree, an organisation dedicated to transforming the experiences of deaf employees and customers.Key Points From This Episode[00:00] Introduction and overview[00:59] Introducing Victoria Williams[02:50] The story behind terptree[07:04] The power of 1% changes[07:41] Make sure website content is written in plain English and is well laid out[07:55] Ensure you provide an email address not just a phone number in your website’s contact details[10:09] Deafness is a hidden disability[10:36] Hearing loss can be acquired over time[10:51] People don’t always realise they are experiencing hearing loss[11:28] Misconceptions about hearing aids[12:27] Deaf employees may miss out on incidental learning[15:31] Practical tips for inclusivity – environment, communication, team integration[16:18] Involving the deaf person in making adjustments[16:53] Larger organisations can engage with internal employee focus groups[17:02] The Access to Work scheme[18:43] Health and safety – ensuring the fire alarm system is effective[19:41] Disability disclose is a moving thing[20:11] The importance of being open and building trust and empathy[20:38] The social side of work is important[21:09] Using an interpreter for British Sign Language users[21:25] Deaf awareness training ‘is a must’[22:35] Attracting Deaf Talent[22:59] The Disability Confident Employer scheme[28:11] How to contact Victoria and learn more about her workUseful LinksConnect with Fay on LinkedInFay’s website: Bright Sky Career CoachingConnect with Victoria on LinkedInVictoria’s website: terptreeAccess to Work SchemeDisability Confident employer schemeDeaf UK JobsBuy the Book Recommendation(Disclosure: the book links are affiliate links which means that Fay will receive a small commission from Amazon if you make a purchase through them)Don’t Silence Your Talent: Unleash the value of your deaf employees, by Victoria Williams Other Relevant HR Coffee Time EpisodesSpotify playlist: HR Coffee Time – create an equitable, diverse & inclusive workplaceLooking For the Transcript?You can find the transcript on