Why Hotel Design Matters So Much (An Operations Leader's Perspective) - Jennifer Clay, Appellation

In this episode, Jennifer Clay, Vice President of Hotel Operations at Appellation, shares her unique perspective on how hotel design choices play a vital role in immersing guests in a destination - and how she thinks about this as an operations leader.Listeners will learn:How hotels can embody and celebrate the destination they are in [01:58]The evolution of hotel design from formulaic to celebrating local materials and artisans [02:34]The journey of selecting specific design elements like ch...