Redefining the Norm: Innovative Operating Models in Hospitality - Rocco Bova
Hospitality Daily Podcast - A podcast by Josiah Mackenzie
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In this episode, Rocco Bova, an experienced hotelier and consultant, shares his insights on innovative hospitality business models and the importance of human connection in luxury service.Listeners will learn about:Rocco's background and global experienceRocco’s early jobs: best and worst experiences (01:58)Transition to consultancy (07:01)Evolution of luxury service (10:34)Impact of technology on hospitality (11:35)Challenges in recruitment and retention (13:13)Human vs. digital guest servic...
