Dan Huggins: BNZ Chief Executive on decision to keep branches open 5 days a week

The Bank of New Zealand is extending the opening hours of part-time branches.  The bank put an emphasis on call centres and digital services after closing 38 branches during the height of the pandemic.   BNZ Chief Executive Dan Huggins told Jack Tame “We’ve heard from our customers – particularly small businesses – that they want to talk to our people more often”  Huggins said “four or five years ago, we saw a demand for digital – now we've taken the feedback, we’re putting more people into our branches.”  LISTEN ABOVE. See omnystudio.com/listener for privacy information.