470 | NEVER Lose A Customer Again | Joey Coleman
Driven To Win - A podcast by Chaz Wolfe - Mondays
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Gathering The Kings Podcast is now Driven To Win! Ep. 470 Chaz Wolfe introduces Joey Coleman, a customer retention expert, who shares insights on emotional intelligence throughout the client and employee journey. They discuss six essential communication tools for enhancing customer experience and delve into the 8 phases of the client journey, focusing on addressing buyer's remorse and the affirm phase. Joey emphasizes the impact of small mistakes in customer service and the importance of...
