Customer Service Skills – Emotional Intelligence and Empathy for Convenience Store Sales Associates
Dive - A podcast by C-Store Center - Sundays
In today's episode, we'll dive deep into how emotional intelligence and empathy play crucial roles in providing top-notch customer service, especially in those challenging moments when frustrations run high. These skills aren't just about making customers happy at the moment; they're about building long-term trust and loyalty, even when things go wrong.
