The Cost Center Mindset is Killing Innovation, End-User engagement, and Many People's Jobs.

On this episode: Michael Moore, IT Director of Infrastructure and Phil Howard discuss: User Adoption Struggles: Listening and filling a need. Wireshark Diagnosing to Stop Finger Pointing. Chat Bots that are socially more adept than some people. Large Project Deployments and what to do when things go wrong. IT as a marketing department to end users and key stakeholders. Broadband Connectivity, Latency, Jitter, and wanting to crawl back into bed