Revolutionizing customer experience in pharma - Helge Tennø, MSD

In this episode, guest Helge Tennø shares his insights on the role of AI in transforming customer experience, the importance of understanding customer needs in the pharmaceutical industry, and how to align organizational goals to optimize the omnichannel experience. The conversation also delves into the unique challenges and potential of omnichannel marketing in the pharmaceutical industry, withHelge Tennø offering advice to aspiring heads of customer service.