264: Mastering Incident Management - Part 1 of 6; with Kat Gaines

Customer Support Leaders - A podcast by Charlotte Ward

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Send us a textMastering Incident Management - Part 1 of 6; with Kat GainesUnlock the secrets to seamless service as we navigate the critical world of incident management with the expertise of Kat Gaines from PagerDuty. Prepare to be armed with a deeper understanding of the complexities that define an incident, and why this knowledge is a game-changer for teams committed to providing uninterrupted excellence. Kat's seasoned perspective will guide you through the layers of incident severity and...

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