Ep85: Gold Dust Archive - Bright Ideas with Karl Sandland

This has been dug out of the Customer Service Gold Dust archive for your listening pleasure...In this episode, Gavin is joined by Karl Sandland.Karl is the Founder and Chief Experience Officer at BrightCX LTD.We hear him discuss the importance of companies rediscovering the human touch in a post-COVID landscape; how a recent interaction with twocontrasting companies highlighted how to deal with a customer - butalso how to turn them off; and why asking what animal someone considersthemselves t...