EP 02: Insights Into Virtual Customer Service with Kayle Rattigan

In this episode, I’m joined by Kayle Rattigan, Head of Customer Service at Sky Betting & Gaming. We talk about Kayle’s introduction to customer service, starting in a hair salon, how not to overcomplicate customer service, Kayle’s hiring strategies putting personality over qualifications, and the adaptation to ‘online’.Kayle shares some really invaluable insight into virtual customer service, looking at the tone of voice in messages, how to engage with staff virtually and his thoughts on ...