Episode 6 - Three Reasons Contact Centers Belong in the Cloud
Customer Experience Insights - A podcast by Genesys Influencer Relations
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Listen as Jim Whatton, VP, North America Solutions Consulting for Genesys, discusses why NOW is the time for contact centers to be cloud-based. He clearly describes the importance of speed to market, ongoing cloud innovations, and why microservices are the key to agility. He also presents a strong case for why he believes Genesys Cloud stands out from the competition.
