The role of AI in self-service and knowledge management — Kajabi's Jared Loman and Zendesk's Maddie Hoffman
Conversations with Zendesk - Interviews about Customer Service, Support, and Customer Experience - A podcast by Zendesk: Customer Service Software & Sales CRM
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On this episode, we’re joined by Jared Loman, Vice President of Customer Experience at Kajabi, and Maddie Hoffman, Director of Self-Service and Automation at Zendesk. We build on our previous episode by exploring the role of AI in improving your self-service efforts and building effective chatbots.
