Keeping the human touch in an AI-driven future
Conversations with Zendesk - Interviews about Customer Service, Support, and Customer Experience - A podcast by Zendesk: Customer Service Software & Sales CRM
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On this episode, we’re joined by Deepam Mishra, Generative AI Innovation Leader and Strategic Advisor, AI/ML Expert, VC and Startups at Amazon Web Services. Deepam shares his insight on the many opportunities for AI as well as the challenges within the space.We discuss:- (1:45) Deepam’s background and experience with AI.- (4:27) The diverse applications for generative AI.- (6:17) Unique spaces being explored with generative AI.- (8:55) Balancing innovation with the human touch.- (12:02) Differentiating between hype and real innovation in AI.- (20:51) Challenges with AI, including accuracy and data privacy.- (29:31) The unique capabilities and risk-taking abilities of start-ups.- (32:30) The transformation of human productivity with the help of AI.Resources mentioned:Deepam Mishra - https://www.linkedin.com/in/deepammishra/Amazon Web Services - https://www.linkedin.com/company/amazon-web-services/AWS Generative AI Accelerator - https://aws-startup-lofts.com/amer/program/accelerators/generative-aiSign up for a free trial at Zendesk.com#CX #CustomerService #CustomerExperience
