Foster a Fans First Team Culture with Emily Cole of The Savannah Bananas

Community Creators with Shana Lynn - A podcast by Shana Lynn Bresnahan - Tuesdays

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Today, we're diving into the world of creating unforgettable experiences, both for customers and employees. The Savannah Bananas, led by Jesse Cole, known as the Yellow Tux guy, have pioneered a fan-first approach that has garnered widespread acclaim. However, Shana has gleaned a crucial lesson from their success: to cultivate exceptional customer experiences, you must first foster an amazing community among your employees. Join us as we welcome Emily Cole, co-founder of the Savannah Bananas and the mastermind behind the team's culture. Emily shares insights into crafting a fan-first environment within your team, empowering them to extend that same principles to your customers. Get ready to learn how to transform your organization into a beacon of community-driven excellence.Key Takeaways:Intro (00:00)Emily’s favorite community (03:08)How has Emily managed to articulate this bold and unconventional vision for her team? (06:44)What does it look like for you all to take what you do for the people attending the games and turn around and make that tangible for your employees? (08:28)How does Emily encourage her employees to consider those types of friction points? (14:55)How does Emily balance adhering to scripting and providing opportunities for adding flair while empowering her team with the authority to do so? (18:10)How does Emily create this culture within the team of being willing to try and pivot and change and not needing that everyday structure? (23:05)What insights did Emily gain during that period about supporting her employees that continue to influence her approach today? (27:29)What preparations and activities are underway behind the scenes as Emily leads up to this significant inaugural event they are all testing? (32:57)How does Emily effectively convey the vision in a manner that inspires her team to embrace it and become enthusiastic about innovating around it? (36:17)Onboarding process into the Banana family (46:02)All about Bananas Foster (49:43)Episode wrap-up (55:27)Additional Resources:The Savannah Bananas: https://thesavannahbananas.com/Bananas Foster: https://bananasfoster.org/Banana Land at Sea: https://www.bananalandatsea.com/Instagram: Emily’s Instagram Account: https://www.instagram.com/EmCole3/The Savannah Bananas - https://www.instagram.com/thesavbananas/Bananas Foster - https://www.instagram.com/Bananasfosterinc/Learn how to work with Shana: https://www.shanalynn.com/FREE 7-minute Community Training: https://connect.communitycultivated.com/trainingFREE Community Creators Hub: https://connect.communitycultivated.com/hubLearn more about Shana’s Community Training Program: https://www.shanalynn.com/cultivateConnect with Shana: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!

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