God, Loren, You Are Such a Jerk

This week with Paul Downs, William Vanderbloemen, and Laura Zander, the talk leaps from one plague to another—floods, power outages, cyber crime, employee churn, supplier price hikes, and vanished shipping containers—not to mention the actual plague. For Laura, whose wholesale yarn business keeps falling further behind on its orders, these events have necessitated a series of difficult conversations with customers: “They can't get mad about the pandemic,” she tells us. “And they're not going to get mad about the fact that we're moving. And they're not going to get mad about the fact that there's a deep freeze. But at some point, they're going to get tired, whether it's consciously or subconsciously. It's exhausting.” To which she adds, “but if the locusts hit, I don't know how much more of this people can take.” Plus, a friendly discussion about whether raising your prices makes you a jerk. (Spoiler alert: It does not.)